Start with the leaders - Successful change starts with aligning leaders on vision and objectives. Leaders support change by consistently helping people achieve success. Our model starts at the top and ensures that leaders are aligned and agree on priorities. Effective governance accelerates decisions and leaders have the capabilities to drive change. Leaders set the tone and influence culture by applying structure and discipline to change efforts.

Know your audience needs - Changes target improved experiences for customers and employees. Improving products and services and reducing operating costs are at the heart of change. Efforts to change how work is delivered must include deep understanding of employee and customer needs leveraging the collective intelligence of those involved. A 360° understanding of stakeholders and how they are impacted provides a foundation for how people will be involved during transitions to a future state.

Engage with Energy - Engaging and empowering people through transparent and multichannel communications keeps audiences energized and informed about "why changes" are affecting them. This is achieved through 'purpose-led' campaigns that leverage agile, design thinking, nudges, gamification, and targeted campaigns that are tailored. Creative campaigns positively impact behaviour change, applying scale, and delivering custom content that is cost-effective and high-impact.

Measure key behaviours - Measuring behaviour change on business outcomes links people analytics (productivity and engagement) with business goals (service, sales and revenue). This means working with leaders to define target behaviours and ways of working that align with business outcomes. Measurement of employee sentiment is critical in creating coherence and how behaviours are driving success.

Continuous improvement - Retrospectives are inspired by Agile and provide a stream of improvement opportunities. Retrospectives pull in data through campaigns moving the organization to an ongoing stream of information used to pivot and realign to what's working well. New ideas and ways of delivering change are continuously developed, tested and delivered to build capacity for constant change